Effective Date: [28.08.2025]
Consistent Character AI (“we,” “us,” or “our”) provides an AI-powered SaaS platform for creating images and related content. For the purposes of the General Data Protection Regulation (GDPR), we act as the data controller of your personal data. The Service is operated by Sachin Kamath, registered in Portugal under NIF 318052067.
You can contact us regarding any privacy matters at [email protected]
If you wish to lodge a complaint, you may contact the Comissão Nacional de Proteção de Dados (CNPD), the Portuguese Data Protection Authority, via their website at www.cnpd.pt.
We collect personal data that is necessary to provide and improve our Service.
This includes information you provide directly, such as your display name, subscription details, email address, password, or login through Google. We also collect prompts, images, and other content you create, as well as billing details, which are processed securely by Stripe.
In addition, we collect certain information automatically when you use the Service, including your IP address, browser type, operating system, access logs, usage activity, and error reports. Cookies and similar technologies are also used to remember your preferences, support analytics, and, where you consent, deliver advertising, as explained in our Cookie Policy.
We may also receive data from third parties. This includes Google when you choose to log in with your Google account, Stripe when processing payments and for fraud prevention, and analytics providers who supply aggregated usage insights.
We use personal data only where we have a valid legal basis under the GDPR.
This includes processing your information to create and manage your account, provide image generation and related services, and handle payments. We also retain invoice data as required by Portuguese tax law. For customer support and to maintain the security and proper functioning of our platform, we rely on our legitimate interests, which include responding to user requests and preventing abuse. Where you have given consent, we use data for analytics and performance monitoring through cookies, and, if applicable, for marketing communications. You may withdraw your consent at any time.
We do not sell your personal data. We share it only with trusted service providers where necessary to deliver our Service. This includes Microsoft Azure (hosting), Stripe (payments), Google (login and analytics), and CookieYes (cookie consent management). We also share invoice data with our accountant in Portugal to comply with tax law, and we may disclose information to legal authorities where required by law. Some of these providers may process data outside the European Union, in which case transfers are protected by Standard Contractual Clauses (SCCs) or other safeguards recognised under the GDPR.